First Aid FAQ



Below are some of the most common Frequently asked Questions which we receive.


If you have any further questions please contact our friendly office staff either by phone or by using the contact form below.


Often any questions or issues can be very easily resolved if you talk to us. If you happen to call us and we are not able to answer your call please leave a message and we will return your call as soon as possible.


Can I get a replacement BASP certificate?

Yes, there is a £10 charge.

Please call the office with a credit/debit card to make the payment over the phone.

Call 0330 2000 443.

Can I go on a reserve list?

Yes you can, we often get last minute cancellations so worth asking. Please email us detailing your mobile contact number and email address and we will add you to the reserve list.

Can I ask for an Invoice for my employer to pay instead of paying online?

Yes please email us with your name, contact details and the Business to Invoice plus date and venue for the course you wish to attend.

How old do I have to be to attend a BASP course?

Normally 18yrs old, or with written permission from a parent if you are 16 or 17 yrs old.

How long will it take to receive my certificate?

We normally post this to you within 2 weeks of attending the course, however at certain times of the year this can be longer. If you need it urgently please email the office and we can email a copy to you. .

Can I get a refund if my circumstances change?

If you require a full refund there will be a £10 admin fee applied. Cancellations received less than 7 days before the event are liable for the full amount, however please contact us so we can discuss this.

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